Refund policy
At KLORILLA, each piece is created in limited quantities with delicate fabrics and thoughtful detailing. We kindly ask that all return or exchange requests be made within 7 days of delivery.
To be eligible for return or exchange, items must be:
- unworn
- unwashed
- free of stains, fragrance, or damage
- returned with original tags and packaging
Because many KLORILLA pieces feature delicate construction and limited-release production, we reserve the right to refuse returns that do not meet these standards.
Exchanges & Store Credit
Approved returns are eligible for:
- exchange
- store credit
We do not offer refunds to the original form of payment. Once your return has been received and carefully reviewed, approved store credit will be issued to the email associated with your order within 48 hours.
Store credit may be used toward any future KLORILLA purchase and expire within one year.
If you wish to exchange for a different size or style, please include your exchange request when contacting us. Exchanges are subject to item availability due to the limited nature of our collections.
Shipping costs associated with the original order are non-refundable.
At this time, refunds are issued only if an item arrives damaged or incorrect.
Limited Drops & Preorders
KLORILLA First Edition pieces may be offered for preorder prior to their estimated ship date. Because preorder pieces are reserved especially for you and are part of small, limited collections and may not be restocked once sold out—preorder orders cannot be cancelled once placed.
Estimated shipping timelines are provided on each product page. Please note that these dates are estimated and may occasionally shift as we complete production and our final quality review.
Once your preorder has been delivered, our standard 7-day return request window begins for items that are damaged or incorrect in accordance with the policy above.
Return Shipping
Customers are responsible for return and exchange shipping costs unless an item arrives damaged or incorrect.
To Begin a Return
For all return, exchange, or customer care inquiries, please contact studio@klorilla.com
Include:
- your order number
- item name
- reason for return
Final Sale Items
Select KLORILLA pieces may be marked as Final Sale and are not eligible for return, exchange, or store credit.
Because many of our collections are released in limited quantities and may not be restocked, all Final Sale purchases are considered non-returnable once an order has been placed.
Lost or Delayed Packages
KLORILLA is not responsible for packages lost, stolen, delayed, or damaged in transit once they have been transferred to the shipping carrier.
Please ensure all shipping information entered at checkout is accurate, as KLORILLA is unable to replace or refund orders shipped to an incorrect address at checkout.
If your package appears delayed or missing, we kindly recommend contacting the shipping carrier directly using your tracking information.
Her crown starts here.
PARTNER BRAND RETURNS
Items fulfilled by one of our partner brands may have different return conditions from KLORILLA original pieces. To begin a return, please contact studio@klorilla.com within the applicable return window. Do not mail an item directly to a partner brand without authorization and return instructions from KLORILLA.
Freshly Picked
Eligible Freshly Picked items may be returned or exchanged within 30 days of delivery. Items must be unworn, unused and returned with all original tags and packaging. A photograph of the item may be required.
Returns for a refund are subject to a $6 restocking fee and the cost of the return shipping label. Original shipping charges are nonrefundable. Shoe exchanges are subject to a $2 processing and restocking fee. Items marked final sale are not eligible for return or exchange.
Holy City Bow Co.
Unused Holy City Bow Co. items may be returned within 30 days of delivery. Items must be returned in their original condition. Customers are responsible for return shipping, and original shipping charges are nonrefundable.
Damaged or incorrect partner-brand items must be reported to studio@klorilla.com within 48 hours of delivery.