Shipping Policy
At KLORILLA, every order is thoughtfully prepared with care, attention to detail, and signature packaging before beginning its journey to you.
Orders are processed Monday through Friday, excluding U.S. holidays.
Orders placed before 12:00 PM Central Time (CT) will begin processing the same business day. Orders placed after 12:00 PM CT, as well as orders submitted on weekends or holidays, will begin processing on the next business
Please allow 2–5 business days for order processing during standard operating periods. During collection launches, promotions, holidays, or periods of high order volume, processing times may be slightly extended. We appreciate your patience as we carefully prepare each order.
Once your order has shipped, a confirmation email containing tracking information will be sent to the email address associated with your purchase.
SHIPPING WITHIN THE UNITED STATES
We proudly ship throughout the United States.
Shipping Options
Standard Shipping
3–7 Business Days
$5.99
Express Shipping
2–3 Business Days
$29.99
Priority Overnight Shipping
1 Business Day
$39.99
Complimentary Shipping
We are pleased to offer complimentary standard shipping on U.S. orders over $75 USD (after discounts and before taxes).
Please note that processing time and shipping time are separate. Delivery estimates begin once an order has been fulfilled and transferred to the shipping carrier.
TRACK YOUR ORDER
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
For the best tracking experience, we recommend downloading the Shop App and signing in using the same email address used for your purchase. Through the Shop App, customers can:
• Track orders in real time
• Receive delivery notifications
• View order history
• Manage shipping information
• Monitor package progress from shipment to delivery
If you already have a Shop account associated with your purchase email address, your order may automatically appear within the app.
SHIPPING ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
KLORILLA is unable to guarantee replacement or reimbursement for orders shipped to an incorrect address entered during checkout. If you notice an error in your shipping information, please contact us immediately at studio@klorilla.com. While we cannot guarantee changes once an order has been processed, we will do our best to assist.
SHIPPING DELAYS
While we strive to ensure timely delivery, KLORILLA is not responsible for delays caused by shipping carriers, severe weather conditions, customs processing, labor disruptions, natural disasters, or other circumstances beyond our control.
LOST, STOLEN, OR DELIVERED PACKAGES
Once an order has been transferred to the shipping carrier and tracking information has been provided, responsibility for delivery rests with the carrier.
KLORILLA is not responsible for lost, stolen, delayed, or misdelivered packages. If your tracking information indicates that a package has been delivered but you have not received it, we recommend contacting the shipping carrier directly and checking with household members, neighbors, or your local delivery office.
QUESTIONS
If you have any questions regarding your order or shipment, please contact us at:
studio@klorilla.com
We are always happy to assist.