Frequently Asked Questions
Orders
How long does it take to process my order?
Orders are processed Monday through Friday, excluding U.S. holidays. Orders placed before 12:00 PM CT begin processing the same business day; orders placed after that, or over the weekend, begin the next business day. Please allow 2–5 business days for processing during standard periods — this may extend slightly during collection launches or high-volume periods.
Can I change or cancel my order after placing it?
Please email us at studio@klorilla.com as soon as possible. Because each piece is prepared in small batches, we can't guarantee a change once an order has begun processing, but we'll always do our best to help.
Sizing
How do I know what size to choose?
You'll find a full size guide on every product page to help you choose with confidence. As a gentle rule of thumb: our bodysuits are a bit more fitted, so we always recommend sizing up for the coziest fit. Our robes, on the other hand, are designed to be relaxed and a little oversized. You're welcome to order your little one's true age, or size up for extra room to grow into — just know it will run a touch larger. We're always just an email away at studio@klorilla.com if you'd like a hand choosing the perfect size.
Product & materials
What are your pieces made of?
Every fabric we use is lab tested with love and care, so you can feel confident about what's touching your little one's skin. You'll find the full fabric and material details listed on each individual product page.
Care instructions
How do I care for my KLORILLA piece?
Care instructions are included on every product page so you always know exactly how to look after your piece. A gentle note especially for our mesh-sleeve styles: please avoid ironing directly on mesh. In fact, we kindly recommend never ironing directly on any KLORILLA piece — instead, place a protective cloth or barrier on top first. Your pieces will thank you for the extra care!
Stock & restocks
Will a sold-out item come back?
Our best-loved, best-selling pieces almost always find their way back to us, so don't lose hope if something is sold out! We also love experimenting with new colorways along the way. If there's a specific piece you have your heart set on, please email us at studio@klorilla.com and we'll be so happy to let you know as soon as it's back, or point you toward something similar.
Gifting & packaging
Do you offer gift packaging?
Every single KLORILLA order is lovingly packaged with our signature presentation — a garment bag, our KLORILLA tissue paper, and a KLORILLA sticker — so your piece arrives feeling just as special as it is. Please note our products do not come with prices shown, making every order gift-ready right out of the box.
Discounts & larger orders
Do you offer discounts for larger orders?
We would love to! If you're placing a larger order, please reach out to us directly at studio@klorilla.com — we're always happy to put together a special promotion just for you.
Shipping
Where do you ship?
We currently ship throughout the United States.
What are my shipping options?
Standard Shipping — 3–7 business days, $5.99
Express Shipping — 2–3 business days, $29.99
Priority Overnight — 1 business day, $39.99
Complimentary standard shipping is included on U.S. orders over $75 (after discounts, before taxes).
How do I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships. We recommend the Shop App for real-time tracking and delivery notifications.
What if my package is lost, delayed, or shows as delivered but hasn't arrived?
Once a package is transferred to the carrier, responsibility for delivery rests with them. We recommend contacting the carrier directly with your tracking number, and checking with neighbors or your local delivery office. Please double-check your shipping address at checkout — we're unable to guarantee replacement for orders shipped to an incorrect address.
Returns & exchanges
What is your return window?
Return or exchange requests must be made within 7 days of delivery for KLORILLA original pieces.
What condition does an item need to be in?
Unworn, unwashed, free of stains or fragrance, and returned with original tags and packaging.
Will I get a refund?
Approved returns are eligible for exchange or store credit, issued within 48 hours of our review. Refunds are only issued if an item arrives damaged or incorrect. Store credit doesn't expire and can be used toward any future KLORILLA purchase.
Who covers return shipping?
Customers are responsible for return and exchange shipping costs, unless an item arrived damaged or incorrect.
Are all items eligible for return?
Select pieces may be marked Final Sale and are not eligible for return, exchange, or store credit — many of our collections are released in limited quantities and are not restocked. Items fulfilled by one of our partner brands may follow a different return window; please contact us before mailing anything back so we can share the right instructions.
For any return, exchange, or order question, reach us at studio@klorilla.com with your order number, item name, and reason for return.
Wholesale
Do you offer wholesale?
Yes — KLORILLA is available to select retailers through Faire. Visit our Trade & Wholesale page for details, or reach out directly at studio@klorilla.com.
Still have a question? We would love to hear from you — email us anytime at studio@klorilla.com and we'll always do our best to help.
Her crown starts here.